Delivery

Never Miss A Delivery Again

Our chosen courier DPD has lots of options to allow you to get your parcel when and where you want it. Visit their website for more information about their app and the options you have for your delivery http://www.dpd.co.uk

Remember to include your mobile number when ordering if you want to be alerted about your delivery slot.

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Delivery

All Items being shipped to the UK mainland are free for orders over £75

Our team are committed to trying to offer you the fastest delivery possible. We hold a huge stock in our warehouse in Isleworth West London. In fact over 98% of our orders recieved Mon - Thurs before 2pm are delivered next day (mainland UK excluding Scottish Highlands).

We can also have your parcel delivered on a Saturday or Sunday.

Our stock works on a rolling stock system. Once our stock levels reach a minimum level it is re-ordered which 98% of the time guarantees that we will have stock of every item. Unfortunately though, even though our minimum stock level is very high, if the manufacturers have an issue with a certain product, we can have short delays on certain items. If there is a problem with any of your order, our team will contact very shortly after your order has been received.


Delivery Options

Free Delivery

Store Pickup The pick up option allows you to pay for your item through the web site before coming down to our showroom in Isleworth, Middlesex to collect your order. We would recommend that you call before picking up your goods to accertain that your order is ready for collection. Collections times are from 8am - 5pm Monday to Friday.
Free Delivery All UK mainland orders that total over £75 qualify for next working day free delivery. This excludes Scottish Highlands with the following postcodes
AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50 and Rest of UK (Listed Below)

Royal Mail

Small items such as alarm accessories are sent via Royal Mail. This not only helps keep the price down but also allows the items to be posted through your door as there is no signature required.

DPD Courier Delivery

DPD is available in three options for mainland UK, Next Day, Next Day AM and Saturday AM. All orders received before 2pm Mon - Fri are shipped the same day. Orders received after 2pm will be shipped the next working day.

UK Mainland All UK mainland orders that total over £75 qualify for next working day free delivery. Standard next day delivery is £5.96. This excludes Scottish Highlands/Islands with the following postcodes
AB30-38, AB41-56, FK17-99, G83, HS1-HS9, IV1- IV63, KA27-KA28, KW0-17, PA20-78, PH15-50 and areas listed in Rest Of UK areas below
UK Mainland Weekday AM £15.00 Delivery guaranteed next working day before noon. Excludes Rest of UK areas below
UK Mainland Saturday AM £28.80 Delivery guaranteed Saturday before noon. Excludes Rest of UK areas below
UK Mainland Weekend £14.00 Delivery Will take place on either Saturday or Sunday. Excludes Rest of UK areas below
Rest Of UK £20.00 2-3 day delivery inc N.Ireland, Scottish Highlands/Isles, Channel Isles, Isle of Wight & Isle of Man
Republic Of Ireland £20.00 2-3 day delivery
Channel Islands £19.50 2-3 day delivery

If Your Country Is Not Listed

If your country is not listed then please contact us. We can arrange for delivery for anywhere in the world.

Returns

Please phone us for a returns number before sending any item back to us.
Secure Home Shop fully adheres to the distance selling regulations. All items purchased can be returned to us within 30 days of delivery. Please note that we will only fully refund any items that are still in resellable condition. Faulty goods will be immediately replaced (depending on stock). All goods are returned at your own cost and risk, please make sure that all breakable items are well packaged. We would also recommend that you return any items using a fully traceable courier or postal service.

Our opening times are Monday - Friday 9am -5pm (We do not open or dispatch orders over the weekend)

Christmas Closing

Our last shipping date of 2018 is the 21st December. Orders taken after this will be shipped on the 2nd January 2019.

During this period our offices will also be closed.